Hey there! Remember the days when you could actually chat with the person behind a brand? That’s the vibe we’re keeping alive at Footedge. No bots, no scripts—just real people who care about your experience. Our founder, Alex, still replies to every fifth email personally (yes, really!). It’s our little way of staying connected.
Honestly, we’ve had some of our best product ideas come from customer emails. Like those ultra-cushioned insoles? That was all Sarah from Toledo’s suggestion. So don’t hold back—whether it’s a question, complaint, or just to say hi, we’re all ears.
Prefer typing? Our live chat is open during business hours. Though fair warning—our support team might gush about their latest hiking adventures if you get them started!
We know, we know—every company says they’re "different." But here’s the thing: last month, we hand-wrote thank-you notes to 50 long-time customers. Took ages, but the responses? Priceless. That’s the stuff that keeps us going.
So what’s on your mind? New product requests? Sizing questions? Or maybe you just want to debate trail runners vs. hiking boots (team boots here!). Hit us up—we’re ready when you are.
